Refund and Returns Policy

Last Updated: August 2026

At House of Kaashvi, every product is carefully inspected and packed with love before dispatch. Your satisfaction is important to us, and we strive to deliver products in perfect condition.

Please read our Return & Refund Policy carefully before placing an order.

Returns & Exchanges

We accept returns or exchanges only if the product is delivered in a damaged condition.

Unfortunately, we do not accept returns or exchanges for:

  • Wrong size ordered by the customer.
  • Change of mind after purchase.
  • Colour variations due to different screen or mobile display settings.
  • Minor thread or stitching variations that do not affect the usability of the product.
  • Products that have been used, washed, altered, or damaged after delivery.

Damaged Product Policy

If you receive a damaged product, please follow the steps below:

Step 1 – Record an Unboxing Video

A continuous, unedited unboxing video is mandatory.

The video must clearly show:

  • The sealed parcel before opening.
  • The shipping label.
  • The complete unboxing process.
  • The damaged product.

Claims without an unboxing video cannot be accepted.

Step 2 – Contact Us Within 24 Hours

Please contact our customer support within 24 hours of receiving your order.

Share:

  • Your Order Number
  • Clear photos of the damaged product
  • The complete unboxing video

WhatsApp: +91 8707019293

Instagram: @house.of.kaashvi

Verification Process

Once we receive your request, our team will verify the submitted details.

If your claim is approved, we will offer one of the following:

  • Replacement of the same product (subject to stock availability), or
  • Exchange for another available product of equal value, or
  • Refund to your original payment method (if replacement is not possible).

House of Kaashvi reserves the right to approve or reject claims after verification.

Refund Process

If your refund request is approved:

  • Refunds will be processed within 5–7 business days after approval.
  • The refunded amount will be credited to your original payment method.
  • Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

Cash on Delivery (COD) Orders

For Cash on Delivery (COD) orders, approved refunds will be processed via bank transfer or UPI after the required account details are shared with our support team.

Shipping Policy for Returns

If a return or exchange is approved due to a damaged product:

  • House of Kaashvi will arrange the return pickup whenever possible.
  • If pickup service is unavailable in your area, our support team will guide you through the return process.

Order Cancellation

Orders can only be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled.

To request an order cancellation, contact us as soon as possible via WhatsApp.

Incorrect Address or Failed Delivery

Please ensure that your shipping address and contact details are correct while placing your order.

House of Kaashvi is not responsible for delays or failed deliveries caused by:

  • Incorrect shipping address
  • Incorrect phone number
  • Customer unavailable during delivery attempts

Need Assistance?

If you have any questions regarding your order, return, exchange, or refund, feel free to contact us.

📱 WhatsApp: +91 8707019293

📷 Instagram: @house.of.kaashvi

🕒 Customer Support: Available 7 Days a Week

We aim to respond to all customer queries as quickly as possible, usually within 24 hours.

Thank You

Thank you for choosing House of Kaashvi. We truly appreciate your trust and support. Our goal is to provide high-quality products and a smooth shopping experience for every customer. 💖

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